Return Policy
The following terms apply to all Great Big Canvas products. Further, these terms are applicable to orders shipped within the United States and Canada.
Before your order has shipped:
You can request to cancel your order at any time before it has shipped. Contact us for assistance.
First 30 days after receiving your order:
Within 30 days of receiving your order, if you are not 100% satisfied with your purchase, for any reason, we will offer you an exchange or refund. We will never require you to mail your items back for returns or exchanges. Returns are always free!
Exchanges are given in the form of store credit to your Great Big Canvas account. The amount of store credit will include the full cost of your items plus the cost of shipping. There are no restocking or return shipping fees to return the original item.
Refunds are processed by refunding the amount paid for your items to your original payment method, excluding the cost of shipping. Shipping fees are non-refundable.
To start a return or exchange click here. Do not discard your items until we have confirmed your return is complete.
Holiday Return Policy Exception:
During the holidays, items ordered between November 15th and December 25th are eligible for exchange or return until January 31st.
After 30 days:
After 30 days of receipt of your order, we will no longer process any returns or exchanges. Our 365-day workmanship guarantee still applies to items 30 days and up to a year after purchase.
We will never require you to mail your order back to us for return or exchanges. There are no restocking fees or cost for return shipping.
365-Day Workmanship Guarantee
If there is an issue with your prints due to the quality of our materials or craftmanship we will happily offer you an exchange for the items in the form of store credit to your Great Big Canvas account for an entire year after purchase.
Color Differences
Please note that due to differences in monitors, the colors you see on your screen may be slightly different on the print you receive. We print colors true to the artist’s specifications and cannot alter the original artwork.
Starting Your Return
We will never require you to mail your items back to us for returns or exchanges. We offer a unique return process to make it quick and easy to exchange or refund your order.
Though we will never require you to mail your items back to us for return or exchanges, do not discard your items until we have confirmed your return is complete.